Unable to Log In

If you are unable to log in to uAuditor, the issue is usually related to incorrect credentials, missing company identifier details, expired verification codes, or connectivity problems. This guide helps you identify the most common causes and resolve them quickly 🔐

Follow the steps below to restore access.

Check Your Company Identifier

The company identifier is required when logging in to both the web platform and the mobile app.

Make sure:

• the identifier is entered correctly
• there are no extra spaces before or after the text
• you are using the correct organization identifier if you belong to multiple companies

If you do not remember your company identifier, use the Forgot Company option on the login page.

Verify Your Email Address

Ensure that:

• your email address is typed correctly
• the email belongs to your registered account
• there are no spelling errors
• the correct domain is used

Even small typing mistakes can prevent login access.

Confirm Your Password

If your password is incorrect:

1. Select Forgot Password
2. Enter your company identifier
3. Enter your email address
4. Check your email for the verification code
5. Create a new password

Passwords must include:

• at least 8 characters
• one uppercase letter
• one lowercase letter
• one number
• one special character

Verification codes remain valid for 60 minutes.

Check Internet Connectivity

Login requires an active internet connection.

If login fails:

• switch between Wi-Fi and mobile data
• check network stability
• restart your connection if needed
• try logging in again

This resolves many temporary login issues.

Confirm Account Activation

If your account was recently created:

• verify that you received your login credentials
• confirm onboarding setup is completed
• contact your administrator if access is still unavailable

Accounts must be activated before first login.

Try Logging in From Another Device

If the issue continues:

• try logging in from another browser
• try logging in from the mobile app
• restart your device

This helps identify device-specific problems.

Contact Your Administrator

If none of the previous steps resolve the issue:

• your access permissions may have changed
• your account may be temporarily disabled
• your organization settings may require updates

Contact your administrator or the uAuditor support team for assistance.

Best Practices to Avoid Login Issues

To prevent login problems in the future:

• save your company identifier securely
• keep your password private
• update your password regularly if required
• avoid repeated incorrect login attempts
• ensure your email address remains active

Resolving login issues quickly ensures uninterrupted access to inspections, actions, and operational dashboards inside uAuditor.