Inspection Not Saving

If an inspection is not saving in uAuditor, the issue is usually related to missing required answers, incomplete media uploads, connectivity interruptions, or synchronization delays. This guide explains the most common causes and how to resolve them quickly 📋

Following these steps helps ensure inspections are saved successfully.

Check Required Questions

Inspections cannot be saved or submitted if required questions remain unanswered.

Make sure:

• all required questions are completed
• mandatory media is uploaded where required
• validation rules are satisfied
• checklist sections are fully reviewed

Look for highlighted required fields before saving.

Verify Media Upload Completion

If the inspection includes photo or document attachments:

• confirm media finished uploading
• avoid closing the inspection before upload completes
• check that files are not too large
• retry uploading if the connection is unstable

Incomplete uploads may prevent saving.

Check Internet Connectivity

Saving inspections requires a stable connection unless working offline.

If saving fails:

• switch between Wi-Fi and mobile data
• move to an area with stronger signal
• retry saving the inspection

Connectivity interruptions are a common cause of saving issues.

Confirm Offline Sync Status

If you completed an inspection offline:

• the inspection is stored locally on the device
• synchronization starts automatically once internet access returns
• the inspection appears as pending sync until uploaded

Open the app again after reconnecting to allow sync to complete.

Restart the Mobile App

Temporary app issues may prevent inspections from saving correctly.

Try:

• closing the mobile app
• reopening the inspection
• saving again
• restarting the device if needed

This resolves many temporary errors.

Check User Permissions

Some users may not have permission to submit inspections.

If saving is restricted:

• confirm your assigned role allows inspection submission
• verify location access permissions
• contact your administrator if needed

Permission settings can affect submission ability.

Update the Mobile App

Older versions of the app may cause saving problems.

To resolve this:

• update the uAuditor app from the App Store or Google Play
• restart the app after updating
• retry saving the inspection

Updates improve stability and performance.

Example Scenario

Example situation:

An inspector completes a checklist but cannot submit the inspection.

They review the checklist and find:

• one required photo missing
• a required question unanswered

After completing both items, the inspection saves successfully.

Best Practices to Prevent Saving Issues

To avoid inspection saving problems:

• complete all required checklist fields
• confirm media uploads finish before submission
• maintain internet connectivity when possible
• allow offline inspections to sync properly
• keep the mobile app updated regularly

Resolving inspection saving issues ensures inspection results are recorded correctly and remain available for reporting and follow-up actions in uAuditor.