Generating Review QR Codes
The Review QR Code feature in uAuditor allows organizations to collect customer feedback quickly by providing a simple scanning experience at service locations. Customers can scan the QR code and submit ratings and comments directly from their mobile devices 📱
QR-based reviews make it easy to gather structured feedback without requiring apps or manual surveys.
Why Use Review QR Codes
Review QR codes help organizations:
- collect customer feedback instantly
- measure satisfaction across locations
- identify service issues early
- monitor branch-level performance
- improve customer experience visibility
- support operational improvement decisions
They provide a simple and scalable feedback collection method.
Types of Review QR Codes
uAuditor supports two types of review QR codes:
General Review QR Code
A general QR code allows customers to submit feedback without selecting a specific branch automatically.
This type is useful when:
- collecting feedback across multiple service points
- sharing a single review link across channels
- placing QR codes on printed materials
- using digital campaigns
Customers can select their location manually when submitting the review.
Location-Specific QR Code
A location-specific QR code automatically assigns the review to a branch.
This type is ideal for:
- branch entrances or exits
- service counters
- waiting areas
- inspection checkpoints
- customer interaction points
It ensures feedback is accurately linked to the correct location.
Steps to Generate a Review QR Code
To generate a review QR code:
- Open the Client Reviews module
- Select Generate QR Code
- Choose either:
- general review QR code, or
- location-specific QR code
- Select the location (if applicable)
- Generate the QR code
- Download or print the QR code
The QR code can then be placed where customers can easily access it.
Where to Place Review QR Codes
For best results, place QR codes in areas where customers naturally finish their service journey.
Recommended placement locations include:
- checkout counters
- reception desks
- dining tables
- exit areas
- service waiting zones
- packaging counters
Visible placement increases response rates ⭐
What Customers See After Scanning
After scanning the QR code, customers are directed to a review form where they can:
- enter their name
- provide contact details (optional)
- rate their experience using stars
- write feedback comments
- submit their review instantly
This process takes only a few seconds to complete.
Example Use Case
Example scenario:
A café chain places location-specific QR codes near the pickup counter at each branch.
Customers scan the code after receiving their orders and submit feedback.
Operations managers then:
- monitor ratings per branch
- review customer comments
- identify service gaps
- improve training where needed
This creates a continuous feedback loop across locations.
Best Practices for Using Review QR Codes
To improve review participation:
- place QR codes in visible customer areas
- keep signage simple and clear
- encourage staff to invite feedback politely
- use location-specific QR codes whenever possible
- monitor reviews regularly
- respond quickly to recurring issues
Generating review QR codes in uAuditor helps organizations collect structured customer feedback efficiently and improve service quality across all locations.
