Mobile Sync Issues
If data entered in the uAuditor mobile app does not appear on the web platform or other devices, the issue is usually related to internet connectivity, pending uploads, background sync restrictions, or outdated app versions. This guide helps you resolve common synchronization problems quickly 🔄
Proper syncing ensures inspections, actions, and media are available across the platform in real time.
How Mobile Sync Works in uAuditor
The mobile app supports both online and offline operation.
When working online:
- inspections sync immediately
- actions update instantly
- media uploads in real time
When working offline:
- data is saved locally on the device
- synchronization starts automatically after reconnecting
This allows uninterrupted field work.
Check Internet Connectivity
Sync requires a stable internet connection.
If syncing is delayed:
- switch between Wi-Fi and mobile data
- move to an area with stronger signal
- reopen the app after reconnecting
Most sync issues are resolved after restoring connectivity.
Verify Pending Uploads
Incomplete uploads may prevent synchronization.
Check whether:
- inspections are still marked as pending
- media attachments are still uploading
- actions remain unsent
Open the inspection or action and confirm uploads finish successfully.
Restart the Mobile App
Temporary sync interruptions can occur during long sessions.
Try the following:
- Close the mobile app
- Reopen the app
- Wait for synchronization to resume automatically
Restarting often resolves delayed syncing.
Check Background Sync Permissions
Some devices restrict background data usage.
Ensure:
- background data is enabled
- battery optimization is disabled for uAuditor
- app notifications remain active
These settings help maintain automatic synchronization.
Update the Mobile App
Using an outdated version may affect syncing performance.
To resolve this:
- update the app from the App Store or Google Play
- reopen the app after updating
- confirm synchronization resumes
Updates improve reliability and compatibility.
Confirm Account Access Permissions
In some cases, sync issues occur if:
- location access has changed
- user permissions were updated
- account roles were modified
Contact your administrator if recent changes affected access.
Example Scenario
Example situation:
An inspector completes several inspections offline during a site visit.
After reconnecting to the internet:
- inspections remain marked as pending
- the user reopens the app
- synchronization completes automatically
All inspection reports then appear on the dashboard.
Best Practices to Prevent Sync Issues
To maintain reliable synchronization:
- reconnect to the internet after offline inspections
- wait until media uploads finish before closing the app
- keep the mobile app updated
- allow background data usage
- review pending items regularly
Resolving mobile sync issues ensures inspection data, corrective actions, and evidence remain consistent across the uAuditor mobile app and web platform.
