Media Upload Issues

If media uploads are not working in uAuditor, the issue is usually related to connectivity problems, device permissions, file size limitations, or incomplete synchronization. This guide helps identify common causes and resolve upload problems quickly 📷

Following these steps ensures photos and documents are successfully attached to inspections and actions.

Check Internet Connection

Media uploads require a stable connection unless the app is operating in offline mode.

If uploads fail:

• switch between Wi-Fi and mobile data
• move to an area with stronger signal
• retry the upload
• reopen the inspection or action and try again

Poor connectivity is the most common cause of upload issues.

Confirm Camera and Storage Permissions

The mobile app must have access to your device camera and storage.

To verify permissions:

• open device settings
• locate the uAuditor app
• enable Camera access
• enable Storage or Photos access

Without permissions, media capture or selection may not work.

Check File Size Limits

Large files may take longer to upload or fail during unstable connections.

If uploads are slow or unsuccessful:

• capture a new photo instead of selecting a large file
• avoid uploading high-resolution videos unless required
• retry the upload after reconnecting to the internet

Using smaller files improves reliability.

Verify Upload Completion Before Submission

If you submit an inspection or action before uploads finish:

• attachments may remain incomplete
• saving may fail
• media may not appear in reports

Wait until upload indicators confirm completion before continuing.

Working in Offline Mode

When operating without internet access:

• media is saved locally on the device
• uploads are completed automatically after reconnection
• synchronization starts once connectivity is restored

Open the app again after reconnecting to trigger syncing if needed.

Restart the Mobile App

Temporary device or application issues may interrupt uploads.

Try the following:

• close the mobile app
• reopen the inspection or action
• upload media again
• restart the device if necessary

This resolves many temporary upload interruptions.

Update the Mobile App

Using an outdated version of the app can affect media uploads.

To fix this:

• update the uAuditor app from the App Store or Google Play
• restart the app after updating
• retry uploading the media

Updates improve upload performance and stability.

Example Scenario

Example situation:

An inspector attaches a photo during an inspection but the image does not appear in the report.

After checking:

• the device was offline during upload
• synchronization had not completed yet

Once connectivity returned, the image uploaded successfully.

Best Practices to Prevent Media Upload Issues

To avoid upload problems:

• ensure stable internet connection when attaching files
• wait until uploads finish before submitting inspections
• allow camera and storage permissions
• avoid extremely large file attachments
• keep the mobile app updated regularly

Resolving media upload issues ensures inspection evidence and corrective action documentation remain accurate and available across the uAuditor platform.