Coffee Shop Quality Inspection
Checklist for safety, store, service, and coffee excellence that ensure the branch meets the company's standards through a simulated visit
Header Page
Questions
4 Questions
Location On Map*
Default question based on Location On Map
Site*
Default question based on Site
Duty Manager*
Completed By*
Safety Excellence
Questions
9 Questions
Is the store cleaned to satisfactory levels that pose no immediate hygiene or food safety risks?*
Are all ambient, chilled, and frozen food being stored correctly at all times?*
Media Required
Fridge/Freezer temperatures recorded twice daily?*
Media Required
Are all fridge temperatures correct?*
Media Required
Only company-approved products are used in the store?*
Media Required
Food and drink range is day-dotted correctly with evidence of rotation?*
Media Required
Are there no out-of-date products in the store?*
Media Required
Is the Store Safety Guide available?*
Media Required
Please proceed to the next page.
Store Excellence
Questions
23 Questions
Outside of store, all frontage and pavements are clean and litter free?*
Media Required
Outside/Internal signage is all clean, undamaged and fully working?*
Media Required
Floors and carpets are in good repair, clean and debris free both front and back of house?*
Media Required
Interior walls, skirting, ledges, mirrors, plants, pictures and ceiling are clean, unmarked and undamaged?*
Media Required
Lights are clean and in good working order?*
Media Required
All food display cabinets, shelves and fridges are clean inside and out, undamaged and in good repair?*
Media Required
All food is displayed according to relevant planogram in an attractive way and is undamaged?*
Media Required
Company-approved back-bar equipment and back of house Is the equipment clean and working?*
Media Required
Are the correct legal and safety posters displayed and up to date?*
Media Required
All posters, menu boards, and point-of-sale materials are approved, up to date, in good condition, and displayed correctly, including all item prices labeled.*
Media Required
Are toilet facilities fully stocked and functioning properly?*
Media Required
Toilets, ceiling, walls, floors, doors, sinks, and mirrors are clean and undamaged?*
Media Required
Company-approved music is being played, and a selection of reading materials is available for free.*
Media Required
Do smoking areas have a clean ashtray on every table?*
Media Required
Where tips/company monies are collected, is this to the company's Brand standard?*
Media Required
Outside tables, chairs, awnings and barriers are clean and neatly arranged?*
Media Required
Are doors and windows clean, unmarked, and in good repair?*
Media Required
Are doormats maintained and as clean as possible?*
Media Required
Chairs/sofas and high chairs are clean and stain-free?*
Media Required
Table tops and bases are clean and free of chewing gum?*
Media Required
Are all vents and fans clean and working without blockages?*
Media Required
Current Listening Program action plan completed?*
Media Required
Please proceed to the next page.
Service Excellence
Questions
16 Questions
Uniform standards and team members' appearance are kept to Company Brand standard?*
Media Required
Team Members do not eat or drink behind the counter. Uniform is covered when on break?*
Media Required
Team Members are deployed to give efficient service?*
Media Required
Are all customers acknowledged whilst in the queue?*
Media Required
Are all customers greeted in a welcoming manner?*
Media Required
Team Members alter their service style to treat each Customer Accordingly to their needs?*
Media Required
Team Members smile and make appropriate eye contact?*
Media Required
Team Members engage with Customers at all given opportunities?*
Media Required
All market-specific service styles achieve the company's Brand standard service times of 5 minutes for the full order?*
Team Members confirm the price of the bill, verify the amount of any change, return correct change, and the receipt to the Customer.*
Brand Excellence Manual available and up to date?*
Media Required
All tables are cleaned and cleared within 3 minutes of the Customer leaving.*
Media Required
The last company's Check action plan is available & displayed with clear evidence of actions being progressed/completed.*
Media Required
All relevant training workbooks and showcases are available, up to date, and with the Manager's sign-off?*
Media Required
Is all takeaway/eat-in food presented to the company's Brand standard?*
Media Required
Please proceed to the next page
Coffee Excellence
Questions
28 Questions
Grind and dose checks were conducted with the correct equipment to the Company Brand standard.*
Media Required
Team Member can explain grind and dose checks & why they are completed?*
Coffee machine operating properly, depending on the type of the machine?*
Media Required
All semi-automatic buttons are calibrated to dispense the correct amount?*
Media Required
Coffee is tamped every time following the 4 steps of level, tamp, twist and wipe?*
Team member can explain the differences between coffee extraction: Espresso, Ristretto, Corto, Cortissimo.*
Espressos are produced to the Company Brand standard?*
Cappuccino-style drinks are prepared to Company Brand standards: Cappuccino/Iced Cappuccino*
Media Required
Latte-style drinks are prepared to the company's Brand standard: Latte/Iced Latte*
Media Required
Flat white/Corto/Cortado are prepared to company's Brand standard?*
Media Required
Hot Chocolate/Chai Latte are prepared to company Brand standard?*
Media Required
Americano-style drinks are prepared according to the correct recipe. America/Iced Americano*
Media Required
Mocha-style drinks are prepared to the company's Brand standard. Mocah/Mocha Cortado/Iced Mocha*
Media Required
Are all hot/Iced syrup-based drinks prepared according to the correct recipe?*
Media Required
Are all tea varieties served to the correct company Brand standard?*
Media Required
All milk is prepared for drinks in the correct-sized jugs before any group handles are prepared with coffee for extraction?*
Media Required
Decaf pods are used in the correct way with the correct handle and basket.*
Media Required
The steam arm was purged before and after every use and wiped with a clean a damp cloth after use?*
Media Required
A thermometer is used every time, and milk is never reheated, overheated or topped up and reheated?*
Media Required
Are all milk thermometers calibrated to the company's Brand standard?*
Media Required
Any market-specific hot or iced beverages made to the correct company-approved recipe?*
Media Required
Iced/Blended Iced drinks are prepared to company's Brand standard?*
Media Required
All company Ice equipment is cleaned to the company's Brand standard at all times?*
Heartbeat sheets are completed in the correct way and in full for the last 4 weeks?*
All takeaway drinks are served in a correct takeaway cup, with Barista fitting the lid. For all, the drinks crockery is clean, undamaged, and the correct spoon is given?*
Media Required
The company coffee machine and the company grinder are cleaned to company's Brand standard at all times?*
Are the company group handles cleaned to the company Brand standard?*
All stainless steel milk jugs are cleaned inside and out to company Brand standard?*
Media Required
