Markh
Standardizing daily restaurant operations and quality monitoring across branches
Markh (حنيذ مرخ) is a well-known Saudi restaurant brand specializing in traditional Saudi cuisine, with a strong focus on quality, consistency, and authentic dining experience across its operations
The Challenge
As a growing restaurant brand with multiple branches, Markh faced increasing complexity in maintaining consistent operational quality across daily activities.
Key processes such as branch opening and closing, hygiene checks, shift handovers, product preparation, raw material receiving, cash handling, and customer feedback were managed manually or inconsistently across locations.
This made it difficult for management to:
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Ensure all branches followed the same operational standards
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Detect issues early during daily operations
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Gain clear visibility into branch performance, cleanliness, and compliance
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Monitor warehouse stock and branch inventory in real time
The Solution
Markh implemented uAuditor to digitize and standardize all operational and quality processes across its branches.
Quality inspection templates were designed to cover the full daily operational cycle, including:
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Branch daily opening and closing procedures
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Hygiene and cleanliness inspections
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Shift opening and closing checks
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Product preparation standards
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Raw material receiving and quality verification
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Daily cash checks
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Customer feedback tracking
With uAuditor, all inspections are performed digitally and reported in real time.
Management can now monitor branch operations centrally from the office, review inspection evidence, track warehouse and branch stock availability, and assess cleanliness levels across all locations from a single dashboard.